Reporting Fraud

What if I suspect a transaction is fraudulent ?

An unknown transaction may not be Fraud.  Before asking us to investigate a transaction, check the payment is not one of the following:

• Unfamiliar business names. Transactions may appear under the merchant trading name which may be unfamiliar to you. Try to google the name to see if you recognise it.
• Pending or pre-authorised payments such as a Petrol Station. A Petrol Station will pre-authorise an estimated or maximum amount for your transaction. Once the amount you actually spent has been processed, the pre-authorised amount will be returned to your card
• Payment made while off-line e.g: during a flight.  These transactions will appear on your account once they have been processed. This may be some time after the actual transaction date. 
• Subscriptions. At the end of a free trial period, your card will be charged for ongoing subscription membership.  If this happens you will need to contact the merchant to ask for a refund and cancel the subscription service. Find out more about managing subscriptions

What to do next

If you are sure a transaction is fraudulent, contact us as soon as possible. We will block your card and investigate the transaction further.