Declined Transactions

Why has my transaction been declined?

There are a number of reasons why you may experience a decline when making a payment with your card. The most common reasons for a declined transaction are: 

1. There may have been a connectivity issue between us and the merchant. You can retry making the payment by removing the card details and reentering them to complete the transaction.
2. The card is not compatible with the merchants payments platform. If this happens, you will may need to pay with a different card. 
3. We may have blocked your transaction for security purposes. We may not always be able to tell you why your transaction has been blocked.
4. Your transaction will be declined if insufficient funds to complete the purchase. You will need to top up your card. 

Why cant I see a declined transaction in my transaction history?

A declined transaction does not appear in your transaction history.