Issuing Partner Support Guides

General

• Fees
• Unhandled error
• General FAQ

Identity Verification

• KYC status changed
• KYC during onboarding

Account Management

• Balances
• Update contact details
• Blocked Account
• Account/Wallet

Card Management

• Cancel card
• Stolen card
• Creating a Card

Transactions

• Managing Subscriptions
• Transaction Declined

Privacy/Security

• Phishing or scam
• Compromised private keys

Google Pay

• Google Pay

Apple Pay

• How do you assist a Cardholder with Apple Pay®?

Fraud/Disputes

• Partner identified fraud
• Privacy/data breach
• Stolen identity
• Unauthorized Payment Alert
• Transaction Dispute or Chargeback