How to Help a Cardholder Cancel Their Card
1. Why would a cardholder need to cancel their card?
A cardholder may want to cancel their card if it’s lost, stolen, compromised, or simply no longer needed. Cancelling ensures the card cannot be used for unauthorized transactions.
2. How can a cardholder cancel their card?
When a cardholder contacts you about cancelling their card, guide them through the following steps:
- Instruct the cardholder to log in to their account via your app or online portal.
- Direct them to the card management section of their account.
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They should then select the option to cancel their card.
3. What happens after a cardholder cancels their card?
Once the cardholder has cancelled their card:
- The card will be permanently disabled, preventing any future transactions.
- Any transactions already pending will still be processed if initiated before the cancellation.
- Advise the cardholder that they can request a replacement card if needed.
4. Can a card cancellation be reversed?
No, once a card has been permanently cancelled, it cannot be reactivated. The cardholder will need to request a new card if they need one.
6. Will cancelling a card affect the cardholder's subscriptions?
Yes, cancelling the card will stop any future subscription payments linked to it. Cardholders should update their payment information with any services to avoid interruptions.
7. How can a cardholder request a new card after cancellation?
After cancelling, cardholders can easily request a new card by:
- Going back to the card management section in the app or portal.
- Selecting the option to request a new card.